Muhammad Ibrahim
07517436187
Personal Profile
Highly motivated and articulate individual possesses varied experience. Has the ability to work as a team player and offer support to others. Working well independently or within a team. Actively seeking an opportunity at West Ham United Football Club to utilise existing skills as well as develop new ones.
Key Skills
Ø Communicates to a high standard with the ability to build sustainable working relationships
Ø Solution driven
Ø Excellent Interpersonal and communication skills face to face
Ø Excellent office IT knowledge including all Microsoft packages
Ø Friendly with a can do attitude
Ø Flexible and adaptable within a fast past environment
Ø Assertive and confident
Ø Able to use own initiative in given situations
Ø Motivated to complete work objectives within deadlines.
Employment History
Supporter Liaison Officer, West Ham United Football Club 01/2018 -Present
· Help create a safe environment for supporters
· Assist fans getting around the stadium and Queen Elizabeth Olympic Park
· Provide information to fans on a local area, community and public transport
· Providing excellent customer service
· Have good knowledge of London stadium to allow fans to quickly move around the stadium to give assistance where needed
· To take note of all fan comments, suggestion and complaints to give reports and feedback to the supporter service manager in order to improve the fan experience
· Give accessibility support to Home and Away supporters
· Use a well-rounded knowledge of football and West Ham to assist fans in the best possible way
· Commit to work all West Ham United home match days
Sales Assistant, Peacocks Clothing Store 09/2017 – 12/2017
· Tag items that from delivery
· Recovering items
· Clean shop floor and clear obstacles from customers
· Providing excellent customer service
· Placing different items on shelves
· Dealing with complaints effectively
· Placing products in size order
Barista, Coffee Hut
Work Experience 07/2017 - 08/2017
· Washing cutlery and plates
· Making hot and cold beverages such as coffee, tea and milkshakes for customers
· Cash handling and serving customers at the till
· Placing pastries, croissants and cookies in the oven before serving
· Maintaining shop standards by cleaning the floor, windows and tables
Shop Assistant, Newham Welfare Trust
Volunteer 07/2016 - 08/2016
· Providing excellent customer service
· Check store room for current stock supplies
· Assist customers directly by answering any questions
· Dealing with complaints effectively
· Placing different items on shelves
· Sorting out items donated by level of quality
Assistant Teacher, St. Stephens Primary School
Work Experience 03/2016 - 03/2016
· Help create a safe environment for students
· Assist students in their learning
· Provide information to students on how to answer questions and how to approach information
· Have a good knowledge of the school and utilised the knowledge in helping new students get their way around school
· To take note of all student comments, suggestion and complaints to give reports and feedback to the teacher in order to improve students education to achieve effective learning
· Communicate with students to develop understanding
Special Achievements
Awarded prize for winning house competitions as house captain 2011-2012
Awarded multiple certificates for attendance and punctuality 2006-2012
Awarded prize for character and willingness to learn at ‘West Ham Learning Zone’ 2011
Education/Training History
Stratford School Academy Sep 2012 - June 2017
10 GCSE’s to include English and Maths
References
References available upon request
Comments